p999 Privacy Policy — How We Protect Your Data

This Privacy Policy explains how p999 ("the Platform", "we", "us") collects, uses, stores and protects your personal data when you use the p999 website and its services. It applies to all registered players and to visitors who browse the platform without registering.

By creating an account on p999 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the p999 Terms and Conditions, which together form the full agreement between you and the platform.

p999 is committed to handling personal data responsibly. We only collect what is necessary to provide the service, we keep it secure, and we do not use it in ways that you would not reasonably expect. If you have questions about anything in this policy, the p999 support team is available via live chat at any time.

p999 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and technical data collected automatically when you access the site.

p999 does not collect data that is not necessary for providing the service. We do not collect social media profile data, biometric data beyond what is needed for identity document verification, or sensitive financial data beyond the transaction references needed for payment processing.

The personal data p999 collects is used for the following purposes. We do not use your data for any purpose beyond what is listed here without first updating this policy and, where required, obtaining your consent.

• Account management: To create, maintain and secure your p999 account, including login authentication and session management.
• Identity verification: To confirm that you meet the age requirement (18+) and that your account details are accurate, in line with responsible gaming obligations.
• Payment processing: To process deposits and withdrawal requests in PKR via your chosen payment method, and to match transactions to your account correctly.
• Customer support: To assist you when you contact the p999 support team, including reviewing account history to resolve queries accurately.
• Fraud prevention and security: To detect and prevent unauthorised access, duplicate accounts, bonus abuse and other prohibited conduct as described in the Terms and Conditions.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour, to apply deposit limits and self-exclusion requests, and to operate the responsible gaming tools available in your account settings.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players use p999 and to improve the platform's design, performance and game selection.
• Communications: To send you important account notifications — such as deposit confirmations, withdrawal updates and security alerts — to your registered email address or mobile number.

All financial transactions on p999 are conducted in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. When you make a deposit or request a withdrawal, transaction reference data is recorded on your account to allow us to track, reconcile and support your payment activity.

p999 does not store complete card numbers, full bank account numbers or mobile wallet PINs or passwords on its servers. Payment credentials are handled by the respective payment providers — JazzCash, Easypaisa, your bank or card network — through their own encrypted systems. p999 receives only the transaction confirmation data needed to credit or process your account.

Payment data is retained for a minimum period required for financial record-keeping purposes. During this retention period, payment records may be reviewed as part of fraud investigations, withdrawal verification or responsible gaming assessments. Payment data is not shared with third parties for marketing purposes under any circumstances.

• Transaction amounts and dates are visible in your account's transaction history at all times.
• If a payment discrepancy arises, your transaction reference number is the key piece of information needed to investigate — keep this safe when completing deposits or withdrawals.
• Third-party payments are not accepted. Deposits must come from a payment account registered in your own name.

p999 uses cookies and similar browser-based technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. p999 uses the following categories of cookies:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preference and ensure the site loads correctly. You cannot opt out of essential cookies without affecting platform functionality.
• Functional cookies: These remember your in-platform preferences — such as your last-visited game category or display settings — so you do not have to reconfigure them on each visit.
• Analytics cookies: p999 uses anonymised, aggregated analytics data to understand how the platform is being used — which pages are visited most, where players encounter difficulties and how session patterns look across different devices. This data does not identify individual players.

p999 does not use advertising cookies, retargeting pixels or third-party marketing trackers. Cookies placed by p999 are scoped to the p999 domain and are not shared across other websites.

You can manage and delete cookies through your browser's settings. Clearing cookies will log you out of your current session and may reset certain preferences. For specific browser instructions, refer to your browser's help documentation.

p999 does not sell, rent or share your personal data with third parties for commercial or marketing purposes. Data sharing is limited strictly to what is necessary to operate the platform and provide you with the service. The categories of third parties with whom data may be shared are as follows:

• Payment processors: Transaction data is shared with payment providers (JazzCash, Easypaisa, Raast, banks and card networks) to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity verification services: Where an external verification service is used to confirm identity document authenticity, the minimum required data is shared for that purpose only.
• Fraud prevention and security: In cases where fraudulent activity is suspected, relevant account and transaction data may be reviewed by security partners or shared with law enforcement or financial institutions where legally required.
• Platform infrastructure providers: Technical service providers that host, maintain or support the p999 platform may have access to data in the course of providing those services. These providers are bound by confidentiality obligations and may not use data for any purpose other than supporting p999's operations.

p999 retains personal data for as long as your account is active and for a defined period after account closure. The specific retention periods vary by data type and are determined by the purpose for which the data was collected and any applicable record-keeping requirements.

• Account and registration data: Retained for the lifetime of your account and for a period after closure to support any post-closure queries, disputes or responsible gaming self-exclusion enforcement.
• Transaction and payment records: Retained for a minimum period required for financial record-keeping. This allows us to investigate any payment queries that arise after a transaction has been processed.
• Identity verification documents: Retained only for as long as required for verification purposes and as required by applicable obligations. Documents are deleted or anonymised once the retention period expires.
• Support and communication records: Retained for a defined period to allow review of past interactions if a complaint or escalation is raised at a later date.
• Technical and analytics data: Anonymised and aggregated before long-term retention. Identifiable technical data such as IP logs is retained for a shorter period for security monitoring purposes only.

When data is no longer required for the purpose for which it was collected and the relevant retention period has expired, it is securely deleted or anonymised. You may request earlier deletion of certain data categories by contacting the support team, subject to any applicable retention obligations that p999 must fulfil.

p999 takes the security of your personal data seriously and has implemented a range of technical and operational measures to protect it from unauthorised access, loss, alteration or disclosure.

• TLS encryption: All data transmitted between your browser or app and p999's servers is encrypted using TLS (Transport Layer Security), ensuring that data cannot be intercepted in transit.
• Encryption at rest: Sensitive data stored on p999's servers — including personal details and verification records — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to player data within p999's internal systems is restricted to authorised personnel on a need-to-know basis. Access logs are maintained and reviewed regularly.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts, adding an OTP verification layer to login and withdrawal confirmation. This is available through account settings.
• Fraud monitoring: Automated monitoring systems run continuously to detect unusual account activity, including login attempts from unrecognised devices or locations, and abnormal transaction patterns.

Despite these measures, no internet-based platform can guarantee absolute security. p999 will notify affected players promptly in the event of a data breach that poses a risk to their personal data. You also play a role in keeping your account secure — use a strong, unique password, enable 2FA and never share your login credentials.

As a p999 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the p999 support team via live chat. Requests are handled promptly and without unnecessary delay.

• Right to access: You can request a copy of the personal data p999 holds about you. This includes your registration details, account history, transaction records and communication logs.
• Right to correction: If any of the personal data p999 holds about you is inaccurate or out of date, you can request that it be corrected. For example, if your registered mobile number has changed, you can update it through your account settings or via support.
• Right to deletion: You can request that p999 delete your personal data. Where this is possible — subject to any retention obligations — p999 will process the deletion request and confirm once complete. Note that certain financial and verification records may need to be retained for a minimum period regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can request that p999 restrict how your data is processed — for example, if you believe the data held is inaccurate and are waiting for it to be corrected.
• Right to data portability: You can request a copy of your data in a structured, commonly used format so that you can transfer it or review it independently.
• Right to withdraw consent: Where p999 processes your data on the basis of your consent — such as for promotional communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

p999 is strictly an adults-only platform. No person under the age of 18 is permitted to register, deposit or use the platform in any capacity. p999 does not knowingly collect personal data from individuals under 18.

If p999 discovers that an account has been registered by a person under 18, the account will be closed immediately, any deposited funds returned to the payment source and all associated data handled in accordance with applicable requirements. If you believe a minor has registered on p999, please contact support immediately so the matter can be addressed without delay.

Parents and guardians who share devices with minors are encouraged to use device-level controls to prevent access to online gaming platforms. p999's Responsible Gaming page provides further guidance on managing access and setting up account-level restrictions.

p999 may update this Privacy Policy from time to time to reflect changes in the platform's data practices, improvements to security measures or updates to applicable requirements. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date shown at the top.

For significant changes that materially affect how your data is collected or used, p999 will notify registered players via their account communication channel before the changes take effect. Your continued use of the platform after the updated policy has been published constitutes acceptance of the revised version.

It is your responsibility to check this page periodically. If you disagree with any update to the Privacy Policy, you should stop using the platform and contact support to discuss your account and data options. p999 recommends bookmarking this page for easy reference.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with the p999 support team. We are available around the clock and will do our best to address your query quickly and clearly.

• Live Chat: Available 24/7 directly on the p999 platform — the fastest way to reach us for any account or data-related query.
• Email: [email protected] (displayed as text — please use live chat for a faster response).
• FAQ: Many common questions about accounts, payments and data are answered on the FAQ page.
• Terms and Conditions: For the full platform rules and player agreement, refer to the Terms and Conditions page.

p999 aims to resolve all privacy-related queries at the first point of contact. If your concern relates to a data breach or a serious data handling complaint, it will be escalated internally and you will receive a formal response. We take every privacy concern seriously and treat them with the priority they deserve.